Computer Magic provides managed IT services for organizations across the Madison area: the day-to-day technology function many clients would otherwise need to staff internally. Users have one place to call, managers gain visibility and accountability, issues are recorded rather than handled informally, and the business spends less time coordinating multiple technology vendors.
We can act as your outsourced IT department or work alongside internal staff as a co-managed technology partner. Either way, our scope extends well beyond fixing computers: users, endpoints, servers, networks, Microsoft 365, cybersecurity, identity, email protection, backups, cloud collaboration, business phones, vendor relationships, projects, documentation, licensing, lifecycle planning and executive-level technology roadmaps.
What’s included
- A local service desk with ticket intake, triage, troubleshooting, escalation, follow-up and resolution tracking
- Live phone support from our own Wisconsin-based team
- Remote support for users, workstations, laptops, applications, printers, connectivity and Microsoft 365
- On-site support when the problem involves physical equipment, cabling, facilities, networking or conference rooms
- Endpoint monitoring, health checks, alerting, remote access, Windows and application patching, and proactive maintenance
- New-user onboarding: account creation, device preparation, application setup, security enrollment and access configuration
- Offboarding: license cleanup, account disablement, device recovery, forwarding and access review
- New computer specification, procurement, deployment, standardization, data migration and replacement planning
- Troubleshooting and coordination for line-of-business software, even when the application is supported by a separate vendor
- Support for remote and hybrid workers, multiple offices, field staff and shared work areas
What this means for you
Users have one place to call, managers gain visibility and accountability, issues are recorded rather than handled informally, and the business spends less time coordinating multiple technology vendors.
Always a step ahead
We keep a close eye on your technology, so problems are often caught and fixed before anyone on your team notices. Our monitoring flags devices that go offline, updates that need installing and hardware that’s starting to wear out. When we reach out, we already know what’s going on, and leadership has a clear picture of which equipment is due for replacement.
Standardized tools, designed around your business
We standardize core tools and business-class hardware to improve security, support speed, documentation and reliability, and we design every environment around how your organization works. Our role is to keep things consistent while preserving the systems your business actually needs.
Documentation you never have to repeat
People, locations, assets, configurations, networks, applications, licensing and procedures are recorded so support is not dependent on one technician’s memory. You do not have to describe your environment from scratch every time you call, vendor accountability improves, troubleshooting is faster, and staff turnover is less disruptive.
Managed IT services across the Madison area
Our office is in Monona, minutes from downtown Madison, and we support organizations throughout Dane County, including Madison, Monona, Fitchburg, Middleton, Sun Prairie, Verona, Waunakee, McFarland, Stoughton, Oregon, Cottage Grove and DeForest. South of Madison, we also provide managed IT services in Janesville and across Rock County.
Being local means a technician can be at your office when a problem needs hands-on attention, and our team already knows the Internet providers, phone carriers and line-of-business vendors that Madison-area organizations depend on.