Every AI capability we deliver is accepted against agreed criteria. After acceptance, two kinds of work can follow.
Maintenance keeps an accepted capability working as designed
It may include troubleshooting, compatibility review after vendor changes, minor tuning, documentation updates, and reasonable adjustments to approved source material or instructions. Managed AI covers maintenance for your active Skills, Workflows and Agents.
A new build is a new build
A new use case, role, system, integration, business unit or data category; a substantial redesign; or a major logic change is planned with you as a new project, and we confirm it with you in writing before any work begins.